2 Messages
100 dollars fee
They charge me 100 dollars fee for something that they never told me they would.they charge me for a resident trouble call when they never said that there would be a charge for the technician to come fix a WiFi connection problem that is not my fault . Also the technician didn’t change nothing so they’re no reason for a charge . So why I’m I getting charge for something that’s it’s clearly not my fault?
XfinityPaula
Official Employee
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1.4K Messages
1 year ago
@user_si419v Hi there! I hope that you are well, thank you so much for reaching out to us for the fee that was charged to the account. I'm sorry that you need to reach out for this. When there is a visit to a home for service issues, the technician is able to determine what is causing the interruption and based on their findings a charge may be applied to the account. If the interruption was caused by Xfinity equipment like the modem or cable box or outside wiring a fee would not be applied. However, if the issue is determined to be an issue with an owned device, inside wiring, splitters, or amplifiers the charge would be applied to the account.
I know how this can be a huge impact on a persons budget and I would be happy to look into the account to see what happened. Please send us a direct message with your name and service address. I would love to help out.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_si419v
2 Messages
1 year ago
Okayy thank I did already and thanks for the help
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