1 Message
100 dollar charge for horrible done tech visit
I have been a customer for two years. Not anymore. I moved to this new place I was assured had coverage, too my equipment with me only to find an external cable hanging down). Clearly an infrastructure problem on Xfinity. Got charged anyway, even when previously assured I wouldn't be. 3 days later, cable (the end supposed to be attached to the post!!) lies on the middle of the street. Not a client anymore, of course! Explained all this to customer service via phone and chat, and got denied my just demand to revert the charge.
I won't be recommending the company to anyone, and will make sure Redmond council knows about this negligent work.
XfinityMarcus
Official Employee
•
1.6K Messages
7 months ago
user_nded2t thank you for using the Community Forums page to reach out and for allowing Xfinity to provide you service the past two years. I understand that you have recently had a technician visit and would like to get a bit more information from you on that experience. Can you send us a direct message with your full name and complete service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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