2 Messages

Thu, Jan 6, 2022 9:48 PM

$100 charge for working outside on cable line and still issues

I was charged $100 technician fee for a technician who never entered my home. He worked on a cable line in the street and his efforts did nothing to improve my service. Why are customers paying Comcast technicians to try and repair the lines they installed? This can’t be legal. And NO ONE ever mentioned this charge to me. I am also being charged $7.50 for a security touch screen that was returned from a previous residence over a year ago. I was told I was being transferred to billing for a refund. I held on the line for 55 minutes and no one ever picked up. I then tried to “ chat” with Xfinity for over an hour to have multiple representatives say they would help me and just silence….. This is really sad during a pandemic when kids and parents are forced to use internet services at home. 


Official Employee


420 Messages

5 m ago

Hello @user_e682bf, thanks for reaching out to us for help with your account and billing. We will be glad to take a look at this in more detail. To get started, please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. 


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message


Please let me know if you have any questions or run into any problems. 


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