2 Messages
$100 Charge for Bad Outside Cable
I did a self activation with my own modem through the app. That was successful. The app detected an issue and put me in a chat with an agent. After troubleshooting didn't work, an appointment with a technician was set.
The technician replaced the cable from the pole. Everything works fine. Now I'm being charged a $100 "Installation Fee". I was never told there was a chance of being charged for something out of my control.
I would like to dispute this or get a credit. Whatever I have to do. I cannot afford a $100 fee
user_a90msh
2 Messages
4 months ago
The issue has been solved. A chat agent was able to get the $100 credit.
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XfinityThomasC
Official Employee
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2K Messages
4 months ago
We want to thank you for reaching out on the Community Forum for support with your Installation issue. We are glad we were able to resolve your issue and get a credit for the installation. Never hesitate to create another public post for any of your future account and service needs!
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