Contributor
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27 Messages
$10 price increase not properly disclosed
I noticed my bill went up by 10 dollars, no surprise it was the regional broadcast junk fee that increases at the Super Bowl every year. We aren't stupid we all know what this is. The problem is the increase is only shown in a PDF attached to a Comcast e-mail that Comcast makes us pay for. Send the itemized, and this should be itemized change directly to the billing email you have on file. The only reason not to is to hide it.
XfinityWilliam
Official Employee
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1.3K Messages
1 year ago
Hello @ryuserpentine. The Broadcast TV Fee is an itemized charge, based on our costs of providing the local broadcast stations we carry on our cable systems in each area. These costs include fees that broadcast stations charge us to carry them on our cable systems, fees which are among the fastest growing components of our programming costs.
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XfinityWilliam
Official Employee
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1.3K Messages
1 year ago
@ryuserpentine Bill messages are started as early as November 18. Customers can also find more information at xfinity.com/pricechange.
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ryuserpentine
Contributor
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27 Messages
1 year ago
Literally all that link says is that prices can increase, it does not show WHEN or HOW MUCH. That information is hidden behind an e-mail you want to make me pay for. Give me one good reason the price changes can not be sent to the e-mail I get the billing due message on?? Oh right you can't because there is no reason not to.
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carrielee2112
Regular Visitor
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7 Messages
11 months ago
For some reason the Like button is not working. So I'll say Like here. A contract should bind both parties, so price should not go up during a contract with xf. By giving a stated price for an entire year, xf gets reliable income from me for a year, and gets to forego new customer acquisition costs. (It costs companies much more to win a new customer than to keep an existing customer. I give commitment and you give static price. Xf gets something and I get something. Except xf acts like they didn't have to be a party to our signed contract. I see the Federal Consumer Protection agency pointing this out fairly soon.
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