ryuserpentine's profile

Contributor

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27 Messages

Thursday, February 1st, 2024 2:27 PM

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$10 price increase not properly disclosed

I noticed my bill went up by 10 dollars, no surprise it was the regional broadcast junk fee that increases at the Super Bowl every year. We aren't stupid we all know what this is. The problem is the increase is only shown in a PDF attached to a Comcast e-mail that Comcast makes us pay for. Send the itemized, and this should be itemized change directly to the billing email you have on file. The only reason not to is to hide it.

Official Employee

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1.3K Messages

1 year ago

Hello @ryuserpentine. The Broadcast TV Fee is an itemized charge, based on our costs of providing the local broadcast stations we carry on our cable systems in each area. These costs include fees that broadcast stations charge us to carry them on our cable systems, fees which are among the fastest growing components of our programming costs.

Contributor

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27 Messages

That doesn't solve the issue of it not being properly shown does it? There is zero reason you can't just put the entire thing into the e-mail that says my bill is due, unless of course you are trying to hide the increase. Also if it was properly itemized you would be able to show us exactly what each supposed local station is increasing the prices by, but you refuse to do so, and this is before getting into the fact that there is no regional sports station here as they are all done on the regional broadcast stations so you are double dipping there as well.

Official Employee

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1.3K Messages

@ryuserpentine. When we sent those emails out starting back in November, they were for the January bill. The raise depends on the area and location of services. The monthly bill will tell you exactly how much.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Official Employee

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1.3K Messages

1 year ago

@ryuserpentine Bill messages are started as early as November 18. Customers can also find more information at xfinity.com/pricechange.

Contributor

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27 Messages

1 year ago

Literally all that link says is that prices can increase, it does not show WHEN or HOW MUCH. That information is hidden behind an e-mail you want to make me pay for. Give me one good reason the price changes can not be sent to the e-mail I get the billing due message on?? Oh right you can't because there is no reason not to.

(edited)

Expert

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31.6K Messages

@ryuserpentine​ 

Literally all that link says is that prices can increase, it does not show WHEN or HOW MUCH. That information is hidden behind an e-mail you want to make me pay for. Give me one good reason the price changes can not be sent to the e-mail I get the billing due message on?? Oh right you can't because there is no reason not to.

Do you actually read your billing statement?  Like the notes in the billing statement?  That's where you'll find information about price increases, and it's the only place Comcast is required to notify you.  And, FWIW, you don't pay for email - it's not a line item and Comcast doesn't have to provide you with email.  You're angry with Comcast for the increase, not necessarily because you weren't notified.  I don't blame you.  Anyone that has service through any ISP gets hit with this charge and the increases.  I agree that they're steep, but if you want your local stations then it's the price you have to pay for them.  Comcast negotiates the best they can for the customer base whether you believe that or not.

I'm sorry that you're angry, but place the anger on the local stations that negotiate with Comcast. 

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Regular Visitor

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7 Messages

11 months ago

For some reason the Like button is not working. So I'll say Like here. A contract should bind both parties, so price should not go up during a contract with xf. By giving a stated price for an entire year, xf gets reliable income from me for a year, and gets to forego new customer acquisition costs. (It costs companies much more to win a new customer than to keep an existing customer. I give commitment and you give static price. Xf gets something and I get something. Except xf acts like they didn't have to be a party to our signed contract. I see the Federal Consumer Protection agency pointing this out fairly soon.

Official Employee

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1.3K Messages

Good Morning, carrielee2112. Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand the concerns, and we do appreciate your feedback as we are always looking for ways to improve the customers experience. If you are put into an agreement pricing, the services/bundle are locked in but taxes/equipment/fees are subject to change at anytime with notice. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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