Visitor
•
9 Messages
$10 monthly discount not being applied
Xfinity offered a $10 monthly discount for customers who have xfinity internet and enroll in automatic payments and paperless billing using a stored bank account. This discount has disappeared
I have maintained service with xfinity and kept the stored bank account as to not use a credit/debit card for payments.
Can you please perform an account review to make sure everything is set up correctly then if valid apply the credit retroactively.
XfinityThomasB
Official Employee
•
2.6K Messages
5 hours ago
user_uhk4jd That is all still in motion for the $10 discount on the service for autopay via direct bank routing. When you go into the Xfinity app, do you see the bank account listed and autopay is setup?
10
0