$10 monthly discount not being applied

Hey Thomas,

Thanks for the reply. Yes, my checking account was selected and yet my visa was billed.

user_uhk4jd Have you removed the debit card from the online profile? The only way the debit is being used is if that is still active in your user profile. We no longer offer discounts for the debit card autopay. 

Correct. Let me understand what you are saying, even if i have autopay setup and the priority choice of my input payment options is my bank account, xfinity will still charge my credit card? I will remove my credit card now

I removed my credit card, although the option for managing autopay was selected for my bank account

I'm assuming your billing program is designed to autodraft from peoples credits cards even if they have their autopay selected to withdraw from a bank account to increase their bill by $10 for each person who's less vigilant than me. Otherwise how can you explain what happened?

user_uhk4jd There is no increase in billing. The cost for your service is a flat price, and the autopay provides you a $10 discount using bank auto draft. We stopped offering discounts on debit card around 6 months ago. I will pass along the feedback that you had your priority for bank draft listed. 

Our team could help investigate things to double-check the debit card is now removed. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.