Visitor

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2 Messages

10/27/2026 10:56 PM

$10 discount

I signed up for an eligible internet plan and successfully enrolled in both paperless billing and Auto Pay using my bank account. The $10 Automatic Payments and Paperless Billing Discount (APPD) is missing from my statement. Please manually review my profile, attach the APPD promo code, and apply a retroactive credit for the missing discount.

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Official Employee

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1.6K Messages

11 hours ago

Good afternoon @user_ef7ac7. When did you sign up for autopay? It can take 45-60 days for the discount to appear on your bill. 

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