$10 discount

I signed up for an eligible internet plan and successfully enrolled in both paperless billing and Auto Pay using my bank account. The $10 Automatic Payments and Paperless Billing Discount (APPD) is missing from my statement. Please manually review my profile, attach the APPD promo code, and apply a retroactive credit for the missing discount.

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XfinityRaf

Official Employee

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1.6K Messages

3 hours ago

Good afternoon @user_ef7ac7. When did you sign up for autopay? It can take 45-60 days for the discount to appear on your bill.

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user_ef7ac7

Visitor

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2 Messages

On August 28 2026………..

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2 hours ago

0

XfinityRaf

Official Employee

•

1.6K Messages

Thank you for confirming. If you could send our team a direct message with your full name and full address, we can further investigate why you are not receiving the autopay discount.

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "Start new conversation"

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 hours ago

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Billing

user_ef7ac7

$10 discount

XfinityRaf

user_ef7ac7

XfinityRaf

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