$10 discount for payment change

I received an email about a $10 dollar discount for switching my payment method to a stored bank account. I completed that change and my bill is still $65. There was not change..

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XfinityEmilyB

Official Employee

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2.6K Messages

19 days ago

LaurenMN Welcome to our community forum! Thank you for reaching out so we can make sure your discount for paperless billing and autopay with a bank account is being applied properly. You can find instructions to modify autopay here through both our website and the Xfinity app.

Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution.

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user_i3atas

Visitor

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1 Message

20 hours ago

None of the instructions mentioned above are workable. There is no chat icon. It is unclear what a "stored bank account" means. Why was an email sent out with such a vague offer? Why is this being offered and completely unsupported on the website? Why does the chat box accessed from the other sections of the website behave as though I did not ask a question when I write this

"I received an email indicating that I can save $10 per month by changing my payment method. What is the thing I need to change to take advantage of this offer?"

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LaurenMN

$10 discount for payment change

XfinityEmilyB

user_i3atas

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