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LaurenMN
1st Topic

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1 Message

Wednesday, December 31st, 2025 9:29 PM

$10 discount for payment change

I received an email about a $10 dollar discount for switching my payment method to a stored bank account. I completed that change and my bill is still $65. There was not change.. 

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4 days ago

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XfinityEmilyB

Official Employee

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2.6K Messages

22 days ago

 

LaurenMN Welcome to our community forum! Thank you for reaching out so we can make sure your discount for paperless billing and autopay with a bank account is being applied properly. You can find instructions to modify autopay here through both our website and the Xfinity app.
 
Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution. 

 

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user_i3atas

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1 Message

4 days ago

None of the instructions mentioned above are workable. There is no chat icon. It is unclear what a "stored bank account" means. Why was an email sent out with such a vague offer? Why is this being offered and completely unsupported on the website? Why does the chat box accessed from the other sections of the website behave as though I did not ask a question when I write this 

"I received an email indicating that I can save $10 per month by changing my payment method. What is the thing I need to change to take advantage of this offer?"

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XfinityMatthew

Official Employee

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1.3K Messages

 

user_i3atas As long as there is a bank account on file for Autopay and paperless billing is stored on file with the account to make payments that discount will get automatically added to the billing within 1 billing cycle. But if you like us to double-check it was set up correctly we will need a direct message with your full name and the service address to locate the account.
 
To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 
 
This link will pull up direct messaging if you cannot find the initial icon: https://forums.xfinity.com/direct-messaging

 

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