Visitor
•
2 Messages
$10 discount for changing payment method - no discount, monthly bill increased
Hi, I received an email from Xfinity stating that I would receive a $10 per month discount if I updated my payment method to bank account. I clicked through on this email and updated my payment method to my bank account. Instead of receiving a discount, my monthly bill *increased* by $2 per month.
[Edited: "Language"]. I would like the $10 per month discount to be applied to my account.
XfinityMarshante
Official Employee
•
866 Messages
1 month ago
Hello @user_eqdcr3, thank you for taking the time to leave a post. I completely understand how frustrating it must feel to expect a discount and instead see an increase. I truly apologize for the confusion and inconvenience this has caused.
When enrolling in the automatic payment with a bank account and paperless billing. The discount begins within 45 days after signing up. It may take up to two bills to show up on your bill. I have also attached an article for you to review on the Automatic payments and paperless billing discount.
The 2.00 increase could be from the 2.00 discount that was given if enrolled in automatic payments with a credit or debit card and paperless billing. The $2 monthly discount for customers who had automatic payments set up on a credit or debit card, and who signed up for paperless billing, is no longer available. Customers are being told about the change via a bill message. Did you have a chance to review your bill to see if the increase was related to the 2.00 discount being removed?
2
0
user_6j0yzn
Visitor
•
1 Message
1 month ago
I received the same email. Waiting to see if I get the discount as well
1
0
xiques
Visitor
•
3 Messages
30 days ago
Exact same thing happened to me. Payment went from $103 to $105, and I received no discount.
1
0