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Donaongoc
1st Topic

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Friday, May 27th, 2022 6:08 PM

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$10 discount for automatic payment

I have signed up and use automatic payments, but haven't received $10 discount on my monthly bill. Please help. Thanks.

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Updated 

2 years ago

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Accepted Solution

XfinityBrie

Administrator

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671 Messages

3 years ago

@Donaongoc

 

Thank You for your question. =] Customers in select areas receive a monthly $5 or $10 self-service discount if they enroll in automatic payment and Paperless Billing.

 

The discount amount amount differs based on the paymenttype for recurring payments:

  • $10 for bank payments (ACH)
  • $5 for credit card payments.

This discount stays on their account as long as automatic payments and Paperless Billing stay active. There's no expiration date for enrollment and they can sign up at any time. However, it can take up to 45 days (or next billing cycle) for the self-service discount to apply as it isn't prorated.

 

If over 45-days have lapsed since enrolling in both Automatic Payments and Paperless, please let us know and we can check into it for you.

2

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user_bfd612

Visitor

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1 Message

@XfinityBrie​ 

I just renewed my account in August and they are no longer honoring my $10 Automatic Payment discount.  Based on what I have read online, once signed up, there is no end date, but I was told they no longer give a discount.  Can you confirm that?  Because if they are no longer honoring the discount, I might as well cancel this automatic payment moving forward.  

2 years ago

0

XfinityChristy

Official Employee

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2K Messages

@user_bfd612 thank you for reaching out via our Xfinity Forums. The discounts for the way you manage your billing have changed over the years. The eco bill and auto-pay discounts depend on region and your agreement. I would be happy to review your account and see where things are at for you.  To get started, please send our team a direct message with your full name and full address? 

 

To send a "Peer to peer" ("Private") message: Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

EG

Expert

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110K Messages

3 years ago

Concern moved here to the Billing help section for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance. 

0

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user_399630

Visitor

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1 Message

3 years ago

How do we determine if we qualify or if we are a customer in a selected area to receive the Autopayment discount??

2

user_2a93d3

Visitor

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1 Message

2 years ago

What they actually don’t tell you is the discount expires in 2 years. Then you can’t get it back. 

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user_a06e54

Visitor

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1 Message

2 years ago

Hi,

I am in the same boat.  I signed up for both automatic payments (from checking account) AND Paperless since August 2022 but haven't received $10 discount automatically on my monthly bill.  Each month, i had to contact the customer service to ask them for the $10 discount.  They promised the discount will apply next bill cycle, but it never happened.  I tried to turn off, switched autopayment from checking account to credit card, back and forth to see it changes something but ... same old same.., no discount.  I just set back everything, Autopayment & Paperless.  Can the customer support help.  Thanks.

3

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CCRobert

Official Employee

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455 Messages

Hello @user_a06e54 Thank you for reaching out over our Community Forum page. I am so sorry that this has happened. You have come to the right place for answers. I would be happy to take a look at your account to see what may have happened. Before we get started could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message: Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_fad0c1

Visitor

 • 

1 Message

I had signed  up for autopay and paperless billing and was told I would receive my 10 dollar discount. After calling back a month later she gave me a 1 month discount, how can I get my discount ever month.

2 years ago

0

CCChristian

Contributor

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127 Messages

Hi there @user_fad0c1! Thank you for reaching out to Xfinity on our Forums. I can help you with making sure your Automatic Payments and Ecobilling Discount is applied correctly. For assistance with this, I have to ask that you send me a Direct Message. 

 

Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I no longer work for Comcast. 

2 years ago

0

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