1 Message
$10 autopay discount wasn’t applied to bill
I received an email in December regarding a discount for signing up for autopay. So I set up for autopay but didn’t get the discount for the January bill.
1 Message
I received an email in December regarding a discount for signing up for autopay. So I set up for autopay but didn’t get the discount for the January bill.
XfinityEricB
Official Employee
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2.1K Messages
1 year ago
Hello @user_f72otw, and thanks for reaching out about an autopay discount for your billing. If you just signed up last month, you likely won't see the discount until Feb billing. It takes up to 45 days to apply as it has to wait for a successful autopay payment before the discount applies. As long as the autopay stays active, you will see it on the next billing statement I promise.
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user_prc5nn
1 Message
1 year ago
Same for me. Signed up in December. I'll wait till February. I'm simultaneously upset that my bill is increasing higher than the discount.
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