Thank you for reaching out @user_gctq99 I am sorry you are not getting the discount. Are you using a bank account or a credit/debit card for your payment method?
Do you have paperless billing? When did you add the autopay with bank account and paperless billing? @user_gctq99
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XfinityDena
Official Employee
•
4.6K Messages
3 hours ago
Thank you for reaching out @user_gctq99 I am sorry you are not getting the discount. Are you using a bank account or a credit/debit card for your payment method?
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