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becksou08
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Sunday, May 30th, 2021 6:52 PM

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$10 Auto Pay Discount Not Being given

I had left the area that comcast / xfinity was located for a couple of years, so moving back was tough thinking about the service I was gonna receive again. Of course I come back and my fears confirmed spotty service and a dishonest company. There isn't any other services here so I got to suck it up.

Here is my issue. I had signed up at the end of Nov 2020 seeing a promo for 200 mbps for $39.99 (org. $49.99) after auto pay discount for 12 months. Cool great deal, great speed. I started the order and had a issue with something and contacted the chat about finishing the order. Everything was all set in chat and then we did the order. Now every month I have to contact your company about the auto pay discount.

Chatted every month to get them to credit me. I forgot to keep up and have been charged for 3 months. I chat with them today and I am told.

"I apologize , however your current package does not include the autopay and ecobill discount of $10.00. I have also checked the other available options on the account to check if there are any packages which includes the discount, however currently there are no other packages on the account with autopay and ecobill discount.

I can see that previously the one time credit of $10.00 were applied by the agents, however I apologize your package does not include a monthly discount of autopay and ecobill."

What a bait and switch they pulled! So are you telling me that I am lying? Or should I just assume that the other few customer service reps decided to not tell me about my promo not having the discount available, but then still giving me the credit?

What is it?

Please help me.

Update:

Also just got off chat. Feel as got the bandaide treatment with some credits but the real goal is to get the issue fixed. Said it will be sent to a higher department and given a reference number.

Please someone just help me out.

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5 years ago

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CCMartin

Gold Problem Solver

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2.9K Messages

5 years ago

Hello, @becksou08

 

Our team would love to look into this billing issue for you. Ecobilling/Autopay discount can be a bit tricky. Let's take a look at it together. 

 

Can you please send us a private message with your first and last name and full service address? To do so, please click the chat bubble icon, Type "Xfinity Support" in the header field, and type in your info to us. Thank you for your patience and we can't wait to help! 

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becksou08

Visitor

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4 Messages

But that is just going to send me back into the same loop that I have been apart of for the last hour.

5 years ago

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becksou08

Visitor

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4 Messages

Sorry I thought it was for the chat option.

5 years ago

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Again

Expert

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34.4K Messages

FWIW, that discount still doesn't come in to play until the 3rd billing cycle or 45 days after signing up, if you're in an area that has that discount as not all areas do.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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5 years ago

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DrVonVolt

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1 Message

This also happened to me on my first bill. There was nothing noted about it not being reflected on the first bill, and no note about getting credit for that first bill on subsequent bills.

Some on Reddit is saying that this discount expired two years ago, others that its offered in certain areas only, others that Comcast just arbitrarily revokes it from their bill whenever they want, but the agent I spoke with just last month offered it to me. My email states that my bill of $39.99 plus modem of $14 comes to $43.99 per month, reflecting the discount. Yet when they actually ran my card, it was for $52.99 (bill minus one dollar paid to confirm credit card at signup). 

Now keep in mind that this was after I signed up online twice, because the first time the system kicked me out as I didn't setup the modem fast enough.....as it was in the mail during a pandemic. So I had to go through the entire process twice. Really not impressed given that the office is a mile away.

5 years ago

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XfinityBillie

Official Employee

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4.2K Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm truly sorry for the confusion regarding your first bill and I would love to look into this further with you! Please send us a direct message to "Xfinity Support" with you full name and address.

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 years ago

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