Visitor
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1 Message
1 year mobile line cancelled by xfinity,
Just spoke on the phone with Ahmad - supervisor mobile billing. Told him an agent mistakenly cancelled my mobile line (which was included for 1 year with my internet plan) then reactivated it minutes later. Well Ahmad review the notes from the xfinity agent that messed up. He told me when the line was cancelled, it invalidates the line being included with my internet plan. He said if this happens voluntarily or involuntarily it doesn't matter. He stated to me directly "We don't have to honor it now." I told him I never authorized the cancellation of this line. Ahmad said it doesn't matter. I asked him to send that explanation to me via email or letter or whatever, Ahmad said he couldn't send anything. He mentioned I clicked "approve" on a link they sent over the phone months ago. Well I did click approve, but should that mean that I approve them screwing my stuff up? No way! So now I have to either cancel my mobile line or pay the full monthly amount that was and still is advertised as free. Very unhappy with this situation.
XfinityMarcus
Official Employee
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2.4K Messages
1 hour ago
user_x5phi5 thank you for using the Xfinity Community Forums page to reach out today. We want to take a look at this situation for you and ensure your account is not negatively impacted by a change you did not request.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
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