Visitor

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2 Messages

09/22/2026 12:25 PM

1 Gig for $50 price change

I signed up for the 1 Gig for $50/month guaranteed for 5 months because it was a really good deal. This is only my 2nd billing period and my base service has changed to $60. Why?

Oldest First
Selected Oldest First

Official Employee

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3.2K Messages

4 days ago

user_lbg Good morning! To qualify for the $50 Gigabit, you do need to maintain bank direct autopay, that is the key thing that provides the $10 credit to offset the traditional $60 price down to $50. 

Visitor

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2 Messages

What is "bank direct autopay"? Because I am on auto-pay since day 1.

Official Employee

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3.2K Messages

user_lbg Great question. We offer two forms of autopay, one being from your debit or credit card, and the other using direct bank routing. The discount is only available for the direct bank routing option, there is no longer a discount on debit or credit card. 

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