09/07/25 Urgent Storm Ready Charge Removal Needed

I am writing to express my frustration and disappointment with the ongoing issue regarding a $175 charge on my account that was created in error by a customer service representative.

To explain, the representative removed our Storm Ready equipment from our account without our consent, which led to this unexpected charge. They also incorrectly took the equipment off our installment plan, and when we reached out to resolve the issue, we were told it could not be added back.

We were then instructed to return the Storm Ready device, which we promptly did on 09/07/25 at 2:12 PM. I have the receipt for this return and can provide it once I am assisted with resolving this matter. Despite completing the return as directed, the $175 charge is still showing on our account.

This issue has persisted despite multiple chats and phone calls, where we’ve been given the runaround and no resolution. We are extremely upset by this continued lack of support and the failure to correct the billing error.

I respectfully request that this $175 charge be immediately removed from our account. We have followed all instructions and acted in good faith, and this error must be corrected without further delay.

Thank you for your prompt attention to this matter. We expect a timely response and resolution.