Visitor
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1 Message
0/10 experience.
Had the most unpleasant morning with Xfinity. I’m honestly looking to switching services with a different provider. HORRIBLE billing service and the triangles in communication with the customer service department were incredibly frustrating and unhelpful.
My bill is different every single month. How can I subscribe to a plan of $60 every month then get charged bills like $76, $104 etc every month and finally receive a call with a notice to shut down my service and being sent to collections for not paying a $210 fee when I already made payments for the month??? And then charge me late fees for payment already made for the month???
What kind of service is that???? Why inconvenience customers who’ve been loyal to your service for years with no delinquencies? That there’s an issue with your apps shouldn’t mean that you inconvenience customers??
EG
Expert
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114.6K Messages
3 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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2.1K Messages
3 hours ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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