Hello @user_yxe13k Thanks for leaving a post here on Forums. What are you attempting to do that it is not allowing?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_yxe13k We will want to take a look at what it thinks is a balance then. Please send us a direct message with your full name and the service address and we can see what's happening.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
You are posting your personal information publically. Please follow these steps to send your name and address privately in a direct message:
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
user_yxe13k
Visitor
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11 Messages
19 hours ago
Will not let me do anything
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user_yxe13k
Visitor
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11 Messages
18 hours ago
[Removed: Address]
0.00 balance due need to activate modem/router will not let me until I pay 0.00$
(edited)
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XfinityMatthew
Official Employee
•
648 Messages
18 hours ago
You are posting your personal information publically. Please follow these steps to send your name and address privately in a direct message:
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
2
0
user_yxe13k
Visitor
•
11 Messages
18 hours ago
Please anyone out there on this planet to help a poor lad?
0
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