$0 Bill

user_p7z2ip, Hi there! Thanks for taking the time out of your Tuesday to reach out. I can definitely understand why that would be confusing, especially after only having service for a couple of weeks. A $0 balance can sometimes prevent the app from processing a payment because there isn't actually an amount due to pay. The limited options you're seeing in the Xfinity app may also indicate that the account is still updating or that there may be a separate issue affecting access. Let's take a closer look at the account and see why the service was disconnected. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message and we'll be happy to investigate this with you.