Official Employee
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95 Messages
Xfinity was impacted by a data security incident
To learn about what we’re doing to mitigate the issue and protect our customers, click here.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.
user_afb3c7
Visitor
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2 Messages
1 year ago
Security breach December 2023
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clangx1
Frequent Visitor
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11 Messages
1 year ago
Comcast’s Xfinity Stores Your Sensitive Data.
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user_2e6kzn
1 Message
1 year ago
You had a data breach, but would not acknowledge fraudulent charges against my bank account in the amount of $800. You claim I did it myself. And the resolution is to reimbuse me within 7 to 10 days. And your supervisor(the third one I talked to) Mia was not only rude but unkind. Xfinity, took my bank account number [Edited: "Inflammatory"]. You are in violation of your privacy claims.
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user_v92lz4
21 Messages
1 year ago
Xfinity - can you please confirm that if a customer did not receive a notification of your recent data breach that their data was not subject to the breach? https://www.kgw.com/article/news/nation-world/comcast-xfinity-breach-2023/507-7ab12e31-0d37-419a-8d60-8af328cad348
The article indicates that Xfinity should have asked all customers to change their passwords but I have not been asked to to so. Additionally, will Xfinity be offering details on what customer information was disclosed and if those customers will be provided with free credit monitoring?
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BowserBrowser
Regular Visitor
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9 Messages
1 year ago
I find it appalling that most major corporations in the US especially those providing some form of network service STILL don't know how to implement the FIDO2 standard. This would eliminate these kinds of security breaches which are mostly done via phishing. The 2fa that most places use which includes sending a security code via email which can easily be intercepted is not secure. Security tokens are the strongest form of 2fa known at this point but so many US companies refuse to implement the protocol, instead opting for some insecure means that only serves to gather even more data from users. This data mining is not security, it's the opposite. Paying $120/month to have my personal info hijacked because comcast doesn't know how to implement security IS ABSURD.
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user_ynjt1g
2 Messages
1 year ago
I'm getting 50+ scam calls a day since the days breach. What is comcast/Xfinity doing to fix this mess!
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