Someone Please HELP!

My husband and I just closed on a house and are finally moving in this Saturday. I tried to set up a transfer of service and it said it needed more information. I called customer service and they told me that my property is currently under construction and it wouldn't be released or cleared for service until december. They couldn't tell me why or what I could do to resolve the issue. They just kept transferring me to another department that also did nothing to help me. I'm a full-time student and I also work full time and I have to have internet at my home to do the things that I need to do everyday. I definitely do not want to have to switch providers but at this point if somebody cannot help me at least give me the steps that I need to do to start the process then I'm going to have to. I've been with Xfinity for a long time and customer service experience is always been really good but this is getting ridiculous. Can someone PLEASE tell me what I need to do. My house is definitely not under construction. The neighbor right next door HAS XFINITY RIGHT NOW???