Visitor

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3 Messages

Friday, August 22nd, 2025

Outlook and Apple Mail Access

Yesterday morning , 8-21-2025, I lost access to my Comcast email thru outlook on my PC and Mail on my Iphone.  None of the settings were changed.  I tried to call tech support but could not get past the voice system screening.   The system kept asking for, zip code, phone number or account ID.  Since I am a legacy customer who kept my Comcast email address, although my account shows this data, the computer voice screener did not recognize me.  I tried to transfer to an agent but got caught in an endless loop of the screener asking the same questions over and over again and could not access a live agent to check the account.  I understand Comcast is migrating all their .net accounts to Yahoo mail. I have yet to receive a Yahoo Welcoming mail to make the switch.  Can someone tell me what's going on with Comcast?  All I can do when I sign in to my devices is send an email but not download.  In order to view and transact Comcast email I have to go to the web mail.  Thankfully that still works.  Thank you for any assistance you can provide.

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Official Employee

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2.4K Messages

2 days ago

Greetings, @user_nnr108! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your email, but you have definitely come to the right place for assistance.

 

It can be a little difficult to troubleshoot these email issues without an active account because all of our troubleshooting tools are located in the account management system, but we should still be able to go over some options together. I'm happy to hear you can still access your email through the web portal. That should allow us to rule out any deactivation or inactivity issues. Can you check your email account settings through the web portal and ensure your "Allow 3rd-Part Access" is enabled? You may need to toggle it off and toggle it back on again. You can find more details about how to do this here: https://www.xfinity.com/support/articles/third-party-email-access

Visitor

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3 Messages

@XfinityJamesC​ Thank you very much for your quick reply.  I tried turning 3rd party access on and off several times and it did not help.  When connecting on my Iphone I get the message

 "The mail server "mail.comcast.net" is not responding.  Verify that you have entered the correct account info in Mail settings.  I can still send mail but not receive.  In outlook I get a message stating the the IP address has been temporarily "black listed", but it let's me send mail but not receive.  It's unlikely that this is coincidental.  I think it's at the mail server.  Also, in the past, I was always able to talk to an agent and resolve problems.  Now I'm looked out.  I depend on my Comcast email address for my business.  I really need someone to check the account and talk to a human.  I was loyal Comcast customer for 17 years before we moved to an area where service was not available.  Thank you in advance for anything you can do.

Official Employee

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2.4K Messages

Thank you for checking those settings. The blacklisted IP address alert makes things interesting. I know that Outlook recently changed their security protocols, causing some older configurations to stop working. Are you connecting through a VPN, by any chance, or do you have the option to connect through a VPN, to see if a different IP address triggers the same alert?

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Visitor

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3 Messages

Hello again and thank you.  I connected to my Verizon personal hot-spot on my Iphone and turned off WiFi on the Iphone by-passing my WiFi network and connecting thru the Verizon cellular network.  I was then able to connect and download email on both the PC and the Iphone. I tried giving the PC a new IP address (static lease) and could not connect; same issue both devices.  I have no issues with any other of my other email systems.  Comcast must not like the IP address the Cox modem assigned to the router which assigns to all the connected devices.  I've rebooted both and no change.  I wish someone would look at my account and see if there is a block on the incoming IP address.    

Official Employee

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2.5K Messages

 

user_nnr108 Thank you so much for that information. Most levels of support would be able to help with basic troubleshooting for email issues, log in and missing email issues. For more in-depth help regarding your IP, our Customer Security Assurance team may be able to assist. You can reach out to them using our 1-800-Xfinity support number and ask for the Security team to get connected. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

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112.8K Messages

2 days ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

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