Visitor
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1 Message
No email
I have not received email in my inbox for several months now. I have setup email forwarding to my gmail account and get all of it there, but email is never left in my xfinity email account. Bottom line is the only way I can get my xfinity email is to have it auto forwarded to my gmail account. I would like to also keep it in my xfinity account.
XfinityGabriel
Official Employee
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3.6K Messages
1 hour ago
• Check the Spam, Trash, and other folders to make sure the messages aren’t being moved elsewhere.
• Check your Email Usage to make sure the Xfinity mailbox hasn’t reached its 10 GB storage limit.
• Review your forwarding and filter settings to make sure nothing is set to remove or redirect messages without leaving a copy.
• If you use another email application to access your Xfinity email, check whether it’s configured using POP. If so, make sure it’s set to leave a copy of messages on the server, or consider using IMAP instead.
• As a security precaution, you can also change your Xfinity password in case an unauthorized application or connection is affecting your messages.
Please let us know if this helps.
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EG
Expert
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122.6K Messages
13 minutes ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
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