Need help for a senior whose service is not working and no one is responded

Hello @user_i1u7j7 thank you for taking the time to post here in our community forum. I'm sorry to hear your dad is without service. I'm sure I'd feel the same in your shoes. Making sure our loved ones are taken care of is extremely important. You have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

@user_i1u7j7 

No one from here will call you, but @XfinityQuemekia is here to help you.

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.