New Poster
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4 Messages
iPhone Email - Cannot Send Outgoing Mail
As of last Thursday, I am unable to send email via my IPhone or IPad. I have communicated with Xfinity Support via text messages 3 times since then and they have all assured me they will elevate my issue and get it resolved. They have issued 2 support tickets but still not resolved. This afternoon the support person had me delete my Mail account on my IPhone - when I try to add the account back - it only says “Verifying” and then returns the message “The SMTP server is not responding “ so I now have no Mail account on my IPhone. I am very frustrated and cannot believe how difficult it is to get support on this issue. Can someone please help me?
XfinityShawn
Official Employee
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1.8K Messages
28 days ago
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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112.8K Messages
27 days ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
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Tadmoor
New Poster
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4 Messages
22 days ago
Just wanted to update everyone - after talking to Xfinity support and identifying that my Xfinity email was working - I talked to Apple support and they were able to isolate it to my home WiFi. I was actually able to turn off WiFi on my phone and successfully send emails via cellular or my cellular hot spot. I then talked to my WiFi provider and they were able to fix the issue - something about Xfinity site being blocked. Hope this helps someone!
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