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Visitor

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2 Messages

Thursday, May 15th, 2025 10:31 PM

Inbox completely full of unread random emails

starting at 3:40 PST i started to receive over a 1,000 random emails in different languages. I delete a 100 and then there's 100 more?

Official Employee

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2K Messages

1 day ago

@user_d2i155 Welcome to our community forum! I'd be overwhelmed if I suddenly received thousands of Emails in different languages, so I appreciate you bringing this to our attention and giving us the opportunity to help. What filters do you have in place to manage your unwanted Emails?

You can view detailed instructions to turn on spam filters by clicking here.

Visitor

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2 Messages

I Have that already done in the settings set to automatically remove spam? they appear almost as fast as i remove them?

Official Employee

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2K Messages

@user_d2i155 Thank you for giving that a try already. I'll stick with you here until we get to the bottom of this together :). What process did you use to sign into your Xfinity Email account? Are you able to sign in through our website here?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Gold Problem Solver

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26.4K Messages

1 day ago

starting at 3:40 PST i started to receive over a 1,000 random emails ...

Proceed with caution! When scammers manage to hack into an online account, they sometimes "mailbomb" the account's recovery email addresses in the hope that the victim will be overwhelmed by the flood and won't see any "you changed your info" warning emails sent by the company managing the hacked account.

Comcast Security Assurance may be able to help. You can reach them at 1-888-565-4329. Note that this is NOT one of the general customer service numbers. The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

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