How do I get the XRA remote?

Question

I asked when I was at the xfinity store and was given a number to call.  Don't understand why they couldn't arrange it then since she already had my account information up on the computer. At any rate, I called the number and requested 2 remotes.  The gentleman took my information and after multiple attempts to get me to sign up for xfinity mobile, he said that I would be receiving the 2 remotes in 2 to 3 business days. That was 2 weeks ago. Any tips on how to acquire these remotes?

XfinityGabriel · Answer

tlgjr8, Hi there! Thanks for taking the time to reach out. I can understand the importance of having your remotes working correctly as a video subscriber myself. I am sorry to learn that you have not received that remote shipment after 2 weeks. You've reached the right place. We are a team of experts dedicated to resolving remote control concerns such as this over social media. We can help. To get started, please send us a direct message with your first/last name and full address, so I can ensure I pull up the correct account and see what happened to those 2 XRA remotes. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

EG · Answer

The concern is not 'accessibility / disability' help related............ Topic moved here to the proper help section.

Customer Service

tlgjr8

How do I get the XRA remote?

XfinityGabriel

EG

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