Visitor
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1 Message
Gift card kept getting declined during transactions
Hi, I received a $200 gift card, but I only managed to use it twice for purchases, and it kept getting declined even though I still have around $100 for balance. I wonder why and how I can resolve the situation? Thanks!
XfinityRaul
Official Employee
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2.5K Messages
16 hours ago
@jelza I appreciate you making us aware the gift card is no longer working after using a couple of times. I would be more than happy to review your account to see what we can do to resolve this problem you're experiencing.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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EG
Expert
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115.3K Messages
10 hours ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
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