Distribution in email use

Question

I had an account in California over 8 years ago and moved to Oregon about 5 years ago and lived there 1 year 9 months. Then moved to Nevada. Your company does not operate in this state. I continued using my Comcast email without any trouble. I read today that you discontinued older emails in January of this year. I was not aware of this. I am currently receiving scam emails that have your companies name but when I look under the 'from' they are from individuals not from you. I am currently experiencing trouble receiving texts from an account that is very important. They said they are sending one and nothing shows up. Why and how do I fix it.

XfinityAmandaB · Answer

user_0yf3nr Thank you so much for reaching out for help with your email concerns. We let customers keep their Comcast email address after they are no longer customers. We have stopped offering new email addresses to customers, and as long as you are actively using and have logged into your Comcast email address recently, you are not at risk of losing access. Only inactive accounts will be removed. If you are not receiving an email from one sender, it may be being sent to Junk or marked as spam. I would recommend checking your Junk and spam settings. You can also add the email address you are expecting a message from to your address book or email safe list. If those are still not working, they may be blocked by our administrators if they have been reported as spam or junk in the past. You can even report the emails that look like they are from us as spam as well.

EG · Answer

The concern is not 'accessibility / disability' help related............ Topic moved here to the proper help section.

Email

user_0yf3nr

Distribution in email use

XfinityAmandaB

EG

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