What is ultra annoying is ever since they gave me that modem...when the phone rings, we lose internet. Ive called about 7 times and they send a signal with no results. We thought out TV broke..PAID for someone to come out and it was THE CABLE!! Now I need modem and boxes replaced. I feel like surrendering to Comcast. So tired of calling and fighting!
Terrible service. they keep transferring me from one support person to another, making me repeat my account phone number (same one that i am calling from - which they can see on their screen, 30 minutes later (after consulting a supervisor) still not able to customize the name of my home network or the password (provided by Xfinity is factory set to 16 digits with caps interspersed!). unfortunatley no other choice available in my area of Fl!!
Comcast has the worst customer service I have experienced. Let's start from the beginning, we moved into our new house April 24. We had comcast come out on the 25th to get the X1 system installed as well as phone, internet, and security. It took over four months and over 17 appointments to get the security system working correctly as well as getting the correct system installed and we still had problems with the cameras. We ordered the 350 security system but received the 300 system. In hindsight I should have cancelled the service then and found a provider that values their customer's time. Between missed appointments, countless hours spent on the phone being transferred from one agent to another and having to give my information to each person I spoke with and being told that "I will make sure we get this straightened out". We even spoke with corporate in Philadelphia and that didn't solve our problems. Their customer satisfaction "guarantee" is a joke. I'm on the phone with them now to get the TV Connect to work on my iPhone and have been mostly on hold for 1 hour 17 minutes and I was just disconnected from the person who was trying to help me and put into another hold que for an available customer representative. I'm sure I will have to start the process from the beginning as I have done this many times. We have friends who have Direct Tv, Fios, The Dish, Uverse and Wow. None of them have had the problems we seem to constantly face with Comcast. Please learn from our experiences and DO NOT SELECT COMCAST. They don't keep their word and you will be sorry that you chose them.
Check your bills cause I didn't for past 2-3 years and realized that comcast was charging me for modem rental which I owned. Called several times and but reps can only go back 6 months. They transferred me to billing department and guess what? They have to get their supervisor and have to call me back. Billing has been fixed but I'm still waiting for a call from the supervisor to refund me for about 2 years worth of modem rental.
That's not all of it. I get a mail stating " As a valued XFINITY customer, you are eligible for this great deal. Upgrade now to enjoy TV and internet together like never before with the X1 Entertainement Operating System........Xfinity internet and TV for just $89.99 per month for 2 years .....
So I called to find out that the offer is for new install only? I read the letter to him and still the guy says it's for new customers only. Of course I asked about my credit after that and my call was dropped.
I really wish I had another choice... I thought monopoly was illegal in USA but I guess that doesn't apply for cable companies...
I have a web site associated with my business. It's a dull condo association web site. I also have email through those servers. I have full interent access, but comcast has abertillery blocked access to those servers. I've made the usual customer support calls (3 so far). I expect it'll probably be somewhere around 7 to 10 by the time I give up. The calls are the standard, "Sir, what web browser are you using?" (I already know where this is going. They're going to put the problem on my computer.) I answer, "Well I use Chrome on my Windows machine, but I've also tried Explorer. Then I've tried to access it on the Apple laptop. Oh, and I can't get to it on the Linux box either." That pretty much shuts-down the "Is it plugged in? Is it turned on?" nonsense questions. Then, of course, I have to reboot the cable modem. And I've checked the configuration on and rebooted the Apple airport. Never mind the fact that I can ping and access every computer on the internet. I've can get to Google, Comcast, Youtube, but not my business web site. I can also access my email accounts and the web sites through Verizon and my Web service provider claims that there's no problems. My friend can get to the website from his workplace. AAAARG! And the worst part is Comcast technical service can't see if they can get to the web site form where they're at. They can't ping or do a traceroute. Technical support is sorely lacking technical knowledge. Someone at Comcast has shut-down access to those servers by putting the IP addresses on a router blacklist. I'd like to know why, but I can't get though to anyone who has enough knowledge or even access to basic tools to troubleshoot this problem. Is Comcast trying to put me out of business? What is wrong with them?
These fora are the only Comcast page I ever see. No reason to go to the main page, for reasons you noted. I prefer to download my email to my machine with an email client (I like Thunderbird). Pay the bill using my bank's bill pay page (Comcast's is horrible). Wish Comcast would do better.
I apologize for the delay in response. Is there anything I can assist you with?
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