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Alert to Scam

Here is a copy of an email scam I received -- 06/20/2022 -- I called Xfinity customer service and had them check my billing. And I tried to see if Xfinity wanted any of this false information.  Xfinity was totally not interested.  So, you are on your own.  Check and double check any

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23.2K

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SCAM???

I just got a phone call from a XFINITY caller ID. The number listed had a check mark and the number is what XFINITY has online for customer service, [Edited: "Personal Information"]. There was a women who said there was someone on the other line who is pretending to be me. She then connected us and

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962

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Requesting site survey

I just moved into a new home in a brand new, new construction neighborhood. I was originally told that my home would be serviceable by Comcast but when I called to do so I was told my address is not serviceable. We currently can only get ATT internet and Direct TV Satellite, neither of which we want

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397

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Tech survey

Never got survey for tech home visit . And I want this young man to be recognized for outstanding service . He came on July 21st . He went above and beyond and give this young man a raise . .Had new modem installed because I lost internet . was here the next day .

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374

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Spam surveys

My preferences are all set to OFF and have been for years. Why did you recently start spamming me with unsolicited surveys, and why don't any of the links in the email actually allow me to unsubscribe?  Is agreeing to receiving this spam a condition of being a Comcast customer?  

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25

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scam

I got this email today. It looks like a scam.     --------- Original Message --------- Subject: ⚠️ Please review the following information for accuracy:From: "XFINITY Connect" Date: 7/14/20 3:56 amTo: X10-07-20                           ⚠️

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3K

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scam

I just received a call from [Edited: "Personal Information"] and was told there was possible wifi theft detected on my account and I should download anydesk.com so that software could be installed to prevent it. The scammers sent me what looked like a legitimate security code from Xfinity as proof

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165

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Official Solution

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Notification of Xfinity Community Insights surveys

I've been a member of the Community Insights program for some time but I'm no longer being notified of new surveys. How do I get Xfinity to keep.me up to date on new community surveys?

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451

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Accepted Solution

Scam

Received email with attachment that indicates account past due. Haven't opened.  I think it's a scam. Do you want to take any action or should I just delete?

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90

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Official Solution

Scam caller ID with Xfinity

I received a called with the caller ID as Xfinity. They called me asking me I'm eligible for a deal with adding a mobile phone line for $45 off my current bill. I asked what account are they calling about, and he says it's confidential and asked me to confirm my phone number with the code that was t

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Scam?

Last week I initiated a transfer for a move of my Wi-Fi router to my new address next month. Last night, I received a call stating she was from Comcast construction department. In the voicemail she said that there was an audit done on my house to see if they could service it, and they now need to do

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53

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Scam

This number was on Google for Xfinity support. It is a scam! They knew my address, phone etc. They changed my Xfinity password and allowed me to place an order for added services. I stopped them on my credit card. The number was [Edited: "Personal Information"]. Check it out Xfinity!

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29

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Survey

How to fill out a customer servey

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48

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I was scammed

Target promotion scam. I just unbelievably fell for this scam. I had thought I was purchasing it for a real promotion. They knew all my account information and made it very believable   How could they get into and know my account information???  What happens now? I can i speak to a r

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125

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xCam2 security alert

My firewall is complaining that my xCam2 is trying to perform an outbound "ET SCAN Potential SSH Scan" from its IP (multiple different ports above 32k) to 169.254.99.8:22. This happens several times a day. My two other xCams do not exhibit this behavior. What is going on here?

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2

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scam

I called Xfinity to cancel my cable and just get internet access. I was informed that I needed to pay my current bill, I informed them that it is automatically taken automatic; they informed me that it expires at the beginning  of the year and to give them my credit card and accept a code. &nb

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New Comcast Scam

Got a call today from "Comcast Xfinity". Stated that they were upgrading comcast boxes. After giving the number of TVs they said they would send a technician with two "state of the art cable boxes". Not sure what the scam is. Would they need a "deposit" if I had gone further. Called them thieves a

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106

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Xfinity is a scam

I have to contact them every week before they keep up charging me for something I never requested. I sign up for unlimited over the phone with them. They charge me by gb so my bills was $114. That is ridiculous. They charge me for 2 lines even though the second line was cancelled. They say the bills

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52

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Accepted Solution

Trade-In Scam

I have been an XM customer for several years now. I had two lines with iPhone 12 Pros. I received a trade-in offer of $700 applied over 2 years toward a phone upgrade. I took the upgrade offer and mailed in both phones. The first phone was shipped, received, accepted and is being credited toward my

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106

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Scam?

I received a call from the number 1800-423-4142. They knew the name on the account along with recent changes made to the account. They stated our new 1g internet plan doesn’t include unlimited data and that for extra charge we can add it back(which is not what the xfinity advisor told me when i chan

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