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Subnet mask
I noticed a huge data jump so i was looking at things and a subnet mask was added to my network...i didnt do it so how does this get done if i didnt do it
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Your Home Network
Hi @user_et203q I’m sorry to hear you'e having issues with staying logged in. We have received your live chat and will continue to assist you there.
Immediately logged out of account after signing in
Desktop Xfinity.com website --> click login --> briefly shows purple oval (logged in) --> automatically logged out.I am unable to access my account.I have tried: - multiple different browsers - fiddle with cookies / privacy settings / extensions - Update OS
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Hello, @user_et7pzi. Thank you for reaching our over Xfinity Forums for support, you have contacted the right place for assistance with the Xfinity Stream App. There was a known issue that our dedicated engineers were able to get corrected. Please le
Xfinity app on Roku
The app opens and then takes me to main screen but then closes and goes back to Roku Home Screen. Deleted and reinstalled twice. Still same issue.
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user_et65c3 we would love to help. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the
Incorrect Location on IP Address
Since Xfinity completed work in my neighborhood. My IP address has been in Wellington, CT while I am located in Manchester, NH and it is affecting several of my geolocation apps. Prior to the work, there was no issue. Not sure how to correct this issue, but seems to be a common one.
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ASUS AX6000 Intranet/Subnet configuration
Hello, I will be getting the new ASUS AX6000 Modem/Router soon! My current router is a Netgear Genie C7000v2. The Netgear C7000v2 is configured on the 192.168.0.1 intranet. Therefore, many of my devices are configured to respond to the 192.168.0.1 intranet. I know that, the new xFinity Orbi Modem
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Your Home Network
Keep sent messages in sent box
When I send a new message from Xfinity email, or reply to an email, the sent message does not appear in my sent mailbox, even though there are messages in that box that were sent some time ago.
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Accepted Solution
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deleted sent items
In the process of installing the new Outlook (which I didn't really want to do, but it happened automatically while restarting my desktop) all my sent items disappeared. They are also gone from the webmail. I didn't ask for this, and I am hoping they can be restored. I'm at less than 50% capa
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No modem sent
This is the 3rd time I had to reach out to Xfinity. No modem has been sent and they are trying to charge me $99 when I have no bad internet y for 2 weeks! I need a modem and the 2 weeks credited.
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Customer Service
sent to collections
Sent my mobile phone back and it was received Nov 30, 2021. Service canceled Jan 13, 2022. I still have the email. I was then contacted by a collection agency out of the blue on mar of 2023 about an unpaid account. Contacted Xfinity and they assured me it was taken care of. Well fast forward to now,
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Devices
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IPv6 Subnet PD Nightmare With Comcast's Recent Network Upgrade
Hi, As you may know, Xfinity recently graded it's network speed to 2.5gbs. That change obsoleted my Motorola MB8600 cable modem, and altered my IPv6 subnet mask from a /64 to a subnet mask of /128, assigning a single external ip address. The MB8600 was quickly replaced with a 2.5gbs capable Motoro
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Your Home Network
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Comcast news server
I'm trying to access usenet, but I need the name of the Comcast news server.
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Customer Service
sent emails not saving
My sent emails are not being saved. It is 5/13/24 and I only emails dating back to 4/27/24 are visible in the sent folder. I no longer have Xfinity as it is not available where I live so am only using email.
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Sent messages missing
I recently noticed my Sent messages are dating back only to August 2023. I have not deleted messages. How can these be restored?
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Sent used modem
Why was I sent an old scratched up dirty modem instead of new equipment?
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Customer Service
Sent emails disappeared
ALL my sent emails disappeared yesterday. Can anyone tell me if there is a way to get them back? I've been trying but have been unsuccessful.
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Accepted Solution
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Sent to collections after cancelling
I cancelled my service in October of 2022. I returned the router within the allotted time period. Today I got an email from a collection's agency called Sequium with a reference number. The email was a former roommate's name on it. The level of incompetency here is unbelievable. I spent half an hour
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Billing
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Incorrectly sent to collections
I have a $93 charge that was sent to collections and I have no clue where it is from. I pay my bill every month. Your billing department is criminally bad and needs to get this fixed.
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Billing
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Falsely sent to collections
Hello. I paid my Xfinity account off in June. Returned the equipment 6/30 and I am being charged an equipment fee among other things. When I closed my account in June it had a $0 balance. I made sure of it. Please remove the false charges and collection off of my credit this is [Edited: Guideline Vi
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Customer Service
@user_et65c3 Thanks for the reply. Good luck with it !
Incorrect Location on IP Address
Since Xfinity completed work in my neighborhood. My IP address has been in Wellington, CT while I am located in Manchester, NH and it is affecting several of my geolocation apps. Prior to the work, there was no issue. Not sure how to correct this issue, but seems to be a common one.
Question
Thanks for reaching out, user_et65c3! I'm sorry that your IP address is incorrect. How long as this ongoing for? Also, I have to ask, are you currently using a VPN?
XfinityAntoine
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Incorrect Location on IP Address
Since Xfinity completed work in my neighborhood. My IP address has been in Wellington, CT while I am located in Manchester, NH and it is affecting several of my geolocation apps. Prior to the work, there was no issue. Not sure how to correct this issue, but seems to be a common one.
Question