Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,747,942

members

41

online now

1,906,509

discussions

Back to Top

Not able to log in on android

New Poster

Not able to log in on android

I cannot log into my Xfinity Home app on my Android phone on wifi or data. I get "We're having some trouble logging you in." and a blue button to "Try Again". This is really frustrating as I have been using it daily for years and all of a sudden it has stopped working. I restarted my phone and also uninstalled the app and reinstalled it. Nothing has worked. I would really like to access my camera remotely and be able to arm/disarm the system from my phone.
Official Employee

Re: Not able to log in on android

Hi aida1 -- 

 

I pulled up your account & would like to confirm the username you are using to sign in.  I will private message you with more information.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: Not able to log in on android

I'm having the same problem with my xfinity home app.
Frequent Visitor

Re: Not able to log in on android

I'm also having the same problem with the Xfinity Home App on the iPhone, the iPad, and my Nexus Android Tablet. It was working earlier today so I wonder if the mobile servers went down?

Contributor

Re: Not able to log in on android

Just got off the phone with support. Was told that they're having problems with the app right now. No estimated time of repair.