MyQ from Chamberlain

Hi joey12volt --

We did experience an issue with Chamberlain during the time you posted.  It is now resolved -- thank you for reaching out and updating us.

Thanks, 

Rachel

Hi,
I just had Xfinity Home installed yesterday, and while I was able to easily connect it to my existing MyQ device for my garage door, I have noticed that I'm receiving the same error (701999) only when closing the garage door from the Xfinity Home app - it works fine from the Chamberlain app. Opening the door from either app works fine. The door is physically closing when I send the command from the Xfinity app, but what seems to be happening is there's a timeout, and the app isn't retrieving the closed status from MyQ within a required time frame - IE, let's say Xfinity Home expects that status within 30 seconds and it's taking 35 seconds on the MyQ end. The end result is after I dismiss the error, the garage door status continues to say Open on the Xfinity app for a little while until it refreshes the status from MyQ and properly shows closed. I'd be happy to work with someone from Xfinity on confirming if that's actually what's happening or if there may be another cause.

commodore_dude -- 

Thanks for reaching out.  I was able to pull up your account & share with engineering to troubleshoot.  I will reach out when I have more information!

Thanks!

Rachel

Thanks, looking forward to it!

commodore_dude --

I've been working with engineering to troubleshoot.  We do see those 701999 errors you called out near the timeframe you first posted.  We believe there might have been an issue occurring around that time -- Are you still experiencing this issue currently?

Thanks!

Rachel

Hi Rachel,
Unfortunately I am still seeing the same issue. Door physically closes properly, error 701999 pops up, within 30 seconds or so the Xfinity Home app properly shows the door as closed.

commodore_dude --

Can you please try disconnecting your Chamberlain account from the Xfinity Home app & then reconnecting?  I've included two help articles that detail the steps to do so.

https://www.xfinity.com/support/articles/disconnect-chamberlain-liftmaster-garage-door-opener
https://www.xfinity.com/support/articles/connect-chamberlain-myq-garage-door-opener-xfinity-home

Thanks!

Rachel

Hi Rachel, I disconnected my account through the Xfinity Home app, waited a bit, re-registered as if it was a new account, and the same issue is still occuring.

commodore_dude --

Thanks so much for continuing to work with us to troubleshoot.  We are making some updates that will be included in an upcoming app release that should help address this issue.  I'd like to check back in with you then to see if this is able to improve your experience.

Rachel

Sounds good, I look forward to it!

How come I can’t link myQ to my xfinity home app?