Visitor
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1 Message
My mobile up didn't work
my xfinity tv to go and remote control my iphone 6s didn't work. I used it a while go but now it asked me to up grade . I didn't degrading or lowering my service. I still use the same service but I don't know why the mobile up didn't work keep ask me to upgrade or subscribe.
Any help would be apperciate for set up.
Accepted Solution
XfinityRachelH
Official Employee
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2.3K Messages
8 years ago
Hi Conchs98 --
I pulled up your account & updated the ID associated with the email address on the Xfinity Home account. Can you please try signing into the Xfinity Home app again & let me know if you are successful?
Thanks!
Rachel
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XfinityRachelH
Official Employee
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2.3K Messages
8 years ago
Hi awokefentayie --
I pulled up your account & see no active Xfinity Home security service. This section of the forums is for the Xfinity Home mobile app, which is for subscribers of the XH security & home automation product. You would not be able to log into the Xfinity Home app without active Xfinity Home service.
I want to clarify which app you are having an issue with. I see you mentioned the TV Go app, etc -- Are you having an issue with the TV Go/Remote Apps?
Thanks,
Rachel
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Conchs98
New Poster
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2 Messages
8 years ago
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Conchs98
New Poster
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2 Messages
8 years ago
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XfinityRachelH
Official Employee
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2.3K Messages
8 years ago
Hi Conchs98 --
Glad to hear it & happy to help. Please don't hesitate to reach out again if you need any further troubleshooting help.
Thanks!
Rachel
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