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Mwc159
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3 Messages

Friday, July 21st, 2017 4:00 PM

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Home app won't connect

3 days ago the app forced both my phone (iPhone) and my wife's phone(android) to re-sign in. Now neither one will connect with our system. Just get the 3 dots flashing and it never connects. Any suggestions?

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Accepted Solution

XfinityRachelH

Official Employee

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2.3K Messages

7 years ago

Mwc159 -- 

 

I pulled up your account & updated something on my end.  Can you please try signing in again & let me know if you are successful?

 

Thanks!

 

Rachel

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Calancook

New Poster

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2 Messages

7 years ago

I am having this same problem. I have tried deleting and reinstalling the app but that does not work. It also does not work on my iPad or my wife's phone.

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Mwc159

New Poster

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3 Messages

7 years ago

I have deleted and re-installed the app on both phones multiple times to no avail. I have also rebooted both the alarm keypad as well as the router it still just says trying to connect to your home.

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XfinityRachelH

Official Employee

 • 

2.3K Messages

7 years ago

Calancook -- 

 

To pull up your account, I need some more information.  Can you please send me a private message with the phone number or @comcast.net email address associated with your account?  To send a private message click on my name "ComcastRachelH", then click private message me. 

 

Thanks!

 

Rachel

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Mwc159

New Poster

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3 Messages

7 years ago

Rachel you're awesome! Works great. Thank you!!!

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XfinityRachelH

Official Employee

 • 

2.3K Messages

7 years ago

Yes!! So glad to hear everything is working for you now.  Please don't hesitate to reach out if you need anything in the future!

 

Rachel

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