New Poster
•
2 Messages
Home app error
Every time I try to sign into the Home app it keeps saying sign up with the email you signed up with and I keep doing it and it doesn't work. I have uninstall and reinstall
New Poster
•
2 Messages
geek46
Expert
•
18K Messages
8 years ago
Kiaya13,
The Comcast Team available to the Forums has been alerted to your issue. Expect a reply in this thread or via Private Message.
The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses). Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.
0
0
XfinityZach
Official Employee
•
11.1K Messages
8 years ago
Hi Kiaya13 -- Apologies for this issue. I've giving this issue to an App team to work on and resolve.
0
0
Kiaya13
New Poster
•
2 Messages
8 years ago
0
0
XfinityZach
Official Employee
•
11.1K Messages
8 years ago
Ok. Not sure what's going on there though that shouldn't prevent you from accessing the App. Did the modem start working again? I'm showing it online now.
0
0
XfinityRachelH
Official Employee
•
2.3K Messages
8 years ago
Hi Kiaya13 --
I work directly with the Xfinity Home Apps team & have looked into this issue for you. I will private message you with more information. Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.
Thanks,
Rachel
0
0