New Poster
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4 Messages
Stream app needs to be fixed!!
It is not a television issue which are new, smart and LG’s. Our router is new and more than adequate.
The app is SLOW. When I finally get to a channel if I go back to previous channel, THREE DOTS just keep spinning. TV has to be turned off and on to watch. This occurs on BOTH smart televisions.
There is NO PROBLEM with any other apps.
Xfinity Stream shouldn’t have rolled out until it was ready. The longer we have it the glitches get worse.
We don’t want to use boxes again and pay more money. Since ALL other streaming apps work fine, what is Xfinity doing to correct it? Calling CS doesn’t help at all.
Shouldn’t be this difficult to watch television. Please advise!!
XfinitySheila
Official Employee
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647 Messages
2 months ago
@tomsto51
Hi there! As someone that is a huge fan of our streaming services, I hate to hear you are not having the amazing experience we expect with our services. There are a number of things that can be the culprit to the delay in your streaming, are you experiencing this same issue on multiple devices? Have you attempted to watch while hardwired to your modem?
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tomsto51
New Poster
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4 Messages
12 days ago
Spent 4+ days attempting to get a truthful answer regarding the fact Xfinity Stream is the issue.
D- for customer service. Over an hour on phone jumping thru same hoops. I was given incorrect information while rep was ‘fixing it’. The solutions are ‘pay more money and get a different package’ ……… NO. Why should I when I own two LG smart TVs with blazing speed for all but XFINITY STREAM app. The other apps have NO issues with loading, buffering, etc…
I am tired of answering the same questions and getting responses that aren’t helpful.
Xfinity wants us to spend more money but can’t or won’t address ongoing issues of the app.
As a DECADES long Comcast/Xfinity customer I deserve better. I asked for credit for all the days neither TV was able to use XS. No response.
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