Xfinity Stream / Closed Captions – Known Issue

**UPDATE 02/14/2024**

The issue affecting some customers' Xfinity Stream service where Closed Captioning is defaulting to "on" has been resolved. If you are still experiencing this issue, please let us know on this thread. 

We apologize for any inconvenience and appreciate your understanding. Thank you for being an Xfinity customer.

**ORIGINAL MESSAGE**

We’re aware of an issue affecting some customers’ Xfinity Stream service, where Closed Captioning is defaulting to “on” when the app is launched. We’re working to resolve the issue and are planning to implement a permanent fix in the coming weeks. In the meantime, you can take the following steps to turn off Closed Captioning.

1. Launch the Xfinity Stream app.
2. Tune to and begin playing a program.
3. Press the up-arrow button on your TV remote.
4. Navigate to the “CC” icon, located at the bottom right of the screen.
5. Press “Enter”, “OK” or the center button on your TV remote.

Please note that these steps will keep Closed Captioning off only until the app is closed / relaunched. You will need to take these same steps when you launch the app again. In addition, it is possible that these steps may not work in every case. You can also check out this article on Closed Captioning for additional information.

We apologize for any inconvenience and appreciate your understanding. Thank you for being an Xfinity customer.