5 Messages
Audio and Video out of Sync
Specifically with my recordings, when on an Amazon FireStick, in the middle of my recording the stream will stutter and audio and video will no longer be in sync.
I have tried restarting the recording, signing out of the app, and even uninstalling /reinstalling. Nothing has worked. I usually have to end up watching my recording on my phone which diminishes my experience.
I hope something is being done to ensure this stops happening in the future and if there is a temporary fix please advise.
XfinityAldrik
Official Employee
•
1.2K Messages
3 months ago
Thank you for reaching out to us and for sharing what steps you have taken to troubleshoot this issue @tborow90! It helps to know the recordings are not having this issue on other devices.
Have you noticed if this happens on all recordings or only certain recordings on the Amazon Firestick?
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user_gpk43p
1 Message
25 days ago
I started having this syncing problem about 2 weeks ago. I am not streaming or using an app. I record shows with DVD. It first started with ABC now all recording the voice and video are not in sync. If I exit the show go back in it fixes it for about 5 minutes. I had to so this 17 times trying to get through a 1 hour show. I have reset my moden and checked cables. I called customer service but you can never get past their infuriating AI system. Xfinity is the worst system to get through. I'd change companies if I could get better internet service where I live. I hate calling them!!!!! There system is useless. IF someone does call you back they don't know what they are doing. I was on the phone with "tech support" for over 2 hours one evening on a different issue. She never could fix the problem. Luckily a different person called after I called AGAIN and he got the problem fixed. Now this Syncing problem, so frustrated!!!!!!!!!!
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