Cannot Port Forward

Hello and welcome to Comcast @user_01crrs. I am sorry to hear that you are not able to access our Port Forwarding section on our Xfinity App. You have reached an expert here on our Xfinity Community Forums page and we are happy to assist you today. Now are you logged into the Xfinity App using the primary Xfinity username role? 

Yes I am. It's been 2 days after and I still can't access it.

Thank you for confirming that, @user_01crrs. We may need to submit a ticket with our advanced support team for this. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.