Visitor
•
6 Messages
Cannot log onto Max
I have a similar problem. My account has been placed on seasonal hold. Which essentially reduces internet band width. I am part of a bulk condo contract. I log on with Xfinity credentials, authorize the log on in the Xfinity app and a screen appears asking me to purchase max. Max is already included in my contract. Four calls to CS and one to max. No one is able to resolve the issue. I will be pushing hard for my condo association to find another tv-internet provider.
XfinityAdrienne
Official Employee
•
515 Messages
12 days ago
Hey there, @user_28cebd! Thank you so much for taking the time to reach out to us here on Xfinity Forums. I do apologize for the inconvience with the Max services and having access while on the hold. With the TV being in a suspended status, the additional access via the Stream App or third party App such as MAX would not be available as it is making the service on hold/unavailable while you are way. We can certainly document the feedback regarding the experiences with us. Please let us know if you have any other questions/concerns.
5
0