1 Message
Website is horribly slow, how can anyone even view their bills or change their plans...?
The xfinity account pages take forever to load or just give up and throw a "Try again" error message. What the heck is wrong with the site?
1 Message
The xfinity account pages take forever to load or just give up and throw a "Try again" error message. What the heck is wrong with the site?
XfinityThomasC
Official Employee
•
1.5K Messages
3 months ago
Hello, @user_9pu2rb Is Xfinity.com the only website that is behaving this way? Have you attempted any troubleshooting steps such as running a speed test https://speedtest.xfinity.com/ on your connection? Also, clearing the cookies and cache of your browser.
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user_w1s6qo
3 Messages
3 months ago
Agree. It's the worst performing site on I am aware of. I'm sure it's intentional. Comcast needs to defend their reputation for terrible customer service.
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user_vp50wn
2 Messages
2 months ago
I always have to call to get billing info.
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user_m4xhy0
1 Message
23 days ago
It's unbelievable. One of many reasons I'm switching to Verizon 5G!
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user_expyp6
1 Message
13 days ago
The xfinity website is near useless for billing or plan changes. It is painfully slow. If I could dump this company I would. We manage two homes and it is impossible to put service on temp hold without listening to a clown car of nonsense. And when calling on the phone I loose my cool because the phone support people are always trying to upgrade me on packages and make me wait while pre recorded legal messages waste my time. By contrast, we use Starlink on a boat and it's easy to start, stop or put on hold.
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user_2u2mfz
1 Message
12 days ago
shame on comcast. your website is always sooooooooo slow, it has been that slow for years but never got improved. have your engineers ever access your great website outside of your office network?
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user_ea9p59
1 Message
8 days ago
Ridiculous. Confirmed, the site seems intentionally slow and/or broken. Can't view my bill, can't do anything without massive delays and having to login repeatedly.
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