Unable to access Primary account

I’m trying to find out what happened to our deal, I was supposed to have 4 phones hooked up and a Apple Watch for$69 per month as well as internet service 

@user_ghjt0o Good morning, thank you for reaching out today! I do have to apologize though; due to account security reasons we cannot help with this issue over social media. For assistance with this matter, please give us a call at 1 (888) 936-4968 or chat online at https://www.xfinity.com/xfinityassistant/?channel=xMobile and one of our experts will be happy to look into this for you!

Following up as requested during our chat.  I called the Security Assurance team and was able to easily able to regain access to the Primary account.  For those who might be in a similar situation, the call was pretty painless with just verifying some information and then going through the normal login process where they gave me a 6-digit login code that let me get past that and into the account.

Something that I find a bit of a hassle is that 2-step verification requires a separate phone number or email for EACH Comcast email address.  This really is a hassle if, like me, you have 4 different emails on the account...so you have to have 4 different alternate emails/phone numbers tied to them.  Seems silly that ONE person with 4 emails can't simply tie all 4 of those Comcast emails to a single verification email/phone.  Instead, I had to make up yet another alternate email.

But I digress.  The problem is solved and I am able to access not simply the emails but more importantly, the Primary account...the only one I didn't have access too that would let me make changes to all of the others.

Thanks again to you Ty for the patience and help you provided over the weekend and to the Security Assurance team for a quick and relatively painless solution.

@UncaToddly  thank you for taking the time out of your day to follow up. That is wonderful to hear the dedicated CSA experts were able to help get the prior email address issue resolved, your answer will definitely help up other forums members who may need similar assistance. 

We are always looking for ways to improve as a company, and the feedback in regard to the additional numbers/alternate email addresses needed to have access to the multiple Xfinity emails. Getting valuable insight on where we can improve is key to us implementing changes. I'll make sure to get this passed along to our great caproate experts. 

We're available 7 days a week here over Xfinity Forums for employee support between 6am - 12am ET, have a good day.  

Hey there, @user_e5f7e7! I am sorry to hear you are having troubles signing into your email with the primary email. Do you receive an error when you are attempting to log in? What troubleshooting steps have you completed?

@user_e5f7e7​