5 Messages
New Account - Unable to Log In
I created an account yesterday for Internet service at my new address. I did receive a "Your Xfinity ID is now linked to another Xfinity Account" email, but I did not receive a confirmation email for the order I placed or the installation kit. I'm also still receiving "Complete Your Order" emails on a regular basis.
When I try to log into the Xfinity site, it appears to take my login and I'll even receive a "New xFinity Sign In" email, but I'm unable to proceed any further and clicking on the account button in the upper right hand corner of the page still shows a "Sign In" link rather than my name or account information. Clicking on "Account and Identity" will loop between the black page with the animated "..." and a brief flash of a white page before repeating. The only thing I can read on the white page before it goes away is "An unexpected error..."
What I'm hoping to avoid is a situation where I start getting billed for internet service I'm not receiving. Overall, this isn't a great first impression - an internet provider's website appears to be barely functional.
Accepted Solution
runicen
5 Messages
15 days ago
Confirming that, after a conversation with an xFinity employee, it turned out that the first request did not go through at all and a new order needed to be submitted.
Recommend that anyone who finds this reach out to customer service to confirm the first request did not complete if there is any question about an order having gone through.
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EG
Expert
•
103.6K Messages
3 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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