4 Messages
Issues with confirming Military Status
I'm trying to set up the Military Discount for my father's account. The billing is in his name but I set up his xFinity account since he's not technologically savvy. When I attempt to confirm his military status it pre-populates with my name and I'm unable to change it to his name on that page. I recently made changes to his overall account to make sure that his name is listed as the user but that hasn't helped with the 'confirm military status' page. Any suggestions?
XfinityPeterH
Official Employee
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1.2K Messages
15 days ago
@user_zvgtmi When you sign into your fathers account you would want to make sure you are using his profile. Do you have his name set up as the primary account holder?
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0
Again
Expert
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30.4K Messages
15 days ago
@user_zvgtmi
If you get the same results next time, try logging out of the account and clearing cache and cookies. Make sure that you are signing in to his account and not yours the next time. And if your browser is set to pre-populate, you might want to turn that off as well. Good luck!
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