I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@XfinityShawn this began happening on our Comcast land line last fall. I first noticed it later in the fall but was able to follow them back to September. All calls that were not saved dated before September 1st Were Deleted from the log. This number is placed after every incoming call.
mpwayne Thanks for the additional information. We would like to take a closer look at your Xfinity Voice line, and have this situation investigated. Please send us a direct message.
To send a "Direct Message" message: • Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hey, @user_7z79uc! Thanks for reaching out to us. It sounds like we might need to have a closer look into this. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I also have tons of calls placed to 2001000001.. So these are outbound calls but I’m not dialing them from my physical home phone.. so they are being initiated from inside Comcast world.. Is my service secure???? Will I get any charged fee’s for these calls I’m not making??
@user_z4ylcq How often are you seeing these calls made?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you- Makes sense. But to be honest I don't have it forwarded anywhere or even answer it! Would that be the way any incoming call shows up on my TV while watching for example. Additionally why is it shown on call logs etc if its "internal" - No worries, thanks for clarification.
I had read that somewhere, but I honestly do not think I have ever forwarded a call. It seems creepy to me. I had thought maybe it was a way of tracking the numbers (so many numbers) I block.
Thanks. I'll pass that along to other people I know who actually look at their call log.
Hello @mpwayne, thank you for taking the time to reach out on social media. I understand your concern with the call logs, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_9h8yzr, Thanks for reaching out and for patiently waiting for a response. We will certainly do everything within our power to get this addressed in a timely manner. Have you checked the call logs in Xfinity Voice against the call logs on their Caller ID equipment to see if that number appears in both places?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have the same issue. I've seen several people reference the Advanced Call Forward feature as a possible source, so I checked mine out. My home phone number (presumably for forwarding to voicemail) was listed twice, with different numbers of rings. I have no idea how it got that way, but I disabled one of them. I don't know yet if that fixes the problem, however, so if there is a known fix, please let me know. Thanks.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_7z79uc
9 Messages
3 months ago
I also had 264 calls placed since10/1/23 to 2001000001.All answered incoming calls get placed to this number.WHO?
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XfinityShawn
Official Employee
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549 Messages
3 months ago
@leeb337 How long has this been going on for? Are you still currently having this issue?
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user_7z79uc
9 Messages
3 months ago
My question was NOT answered. I am still having problem today 2/9/24. Only -incoming - answered calls.
I go on voice mail THEN calls. A call is PLACED to 2001000001 at exact time which I blocked.
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user_7z79uc
9 Messages
3 months ago
Who can : (WE THE PEOPLE ) trust anymore?
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user_z4ylcq
1 Message
3 months ago
I also have tons of calls placed to 2001000001.. So these are outbound calls but I’m not dialing them from my physical home phone.. so they are being initiated from inside Comcast world.. Is my service secure???? Will I get any charged fee’s for these calls I’m not making??
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Subipete
Frequent Visitor
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9 Messages
3 months ago
I have this problem also. No durations, but why or what is it? Anyone got a decent answer yet?
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mpwayne
Visitor
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3 Messages
3 months ago
I'm seeing this after EVERY incoming call.
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user_6d1f73
Visitor
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1 Message
3 months ago
It's Comcasts call fwd feature
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user_cfh8a8
1 Message
2 months ago
I also have multiple calls to this number on my phone log. What is this?
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user_urp6pa
1 Message
1 month ago
I have the same issue. I've seen several people reference the Advanced Call Forward feature as a possible source, so I checked mine out. My home phone number (presumably for forwarding to voicemail) was listed twice, with different numbers of rings. I have no idea how it got that way, but I disabled one of them. I don't know yet if that fixes the problem, however, so if there is a known fix, please let me know. Thanks.
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